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Insurance Definition: COMPLAINT RATIO

By Compuquotes Team on March 27th, 2008

COMPLAINT RATIO:

Definition:

  • A measure used by some state insurance departments to track consumer complaints against insurance companies. Generally, it is written as the number of complaints upheld against an insurance company, as a percentage of premiums written. In some states, complaints from medical providers over the promptness of payments may also be included.

Information provided by Insurance Information Institute

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